The SF Rent the Runway Flagship Store + RTR Unlimited

– Rent the Runway customers are reporting horror stories of canceled dress deliveries and customer service breakdowns

– Rent the Runway Executive Stepping Down After Delivery Failures Spark Customer Backlash

The exterior and sign of the SF Rent the Runway Flagship Store

Say hello to the SF Rent the Runway Flagship Store!

This is the Largest RTR store to date and conveniently located in the heart of union square (two doors down from the big Banana Republic store). If you look up you will find Rent the Runway signage, but it does not have a street entrance. Look for the office building at 228 Grant Street, between Sutter and Post Street and you are there! Head up to the second floor and find more than 8,000 square feet of fashion. The store is two floors, with more than 3,000 pieces of clothing and accessories and more than 20 fitting rooms. Highlights for me included the work and lounge spaces with free WiFI, self-service check-out, and drop-off stations (because I’m always in a rush) and the instant service pick-up window.

Now let’s chat about RTR Unlimited

I just joined and I’m pretty sure that this is going to be a serious game changer for me.
How it works?
You select 4 styles (either online or at one of the five stores). I have the 4 style membership, but you can upgrade to additional styles. Keep your 4 styles as long as you want and exchange them at any time. Choose from any combination of dresses, clothing, and accessories. RTR Unlimited members have access to just about everything on the site, some exclusions may apply.

When you’re ready for something new, return 1, 2, 3 or all of your items using the prepaid UPS return label provided, and they’ll notify you when it’s time to select your next shipment. While selecting new items, you will also have the option to add Extra Spots to your Unlimited plan…and I pretty much feel like I’m on that path because I want EVERYTHING.

Once you confirm your RTR Unlimited shipment, it will take one business day to process before your order is shipped.

If you have an item at home you really love, you can use an exclusive members-only discount to purchase it for a fraction of the retail price. Once you do, a spot opens up for something new. In addition to the membership items on rotation, you also will have a 25% discount on RTR Reserve rentals.

You can pause your membership or cancel your next auto-renewal anytime.

Now for the answer to the most important question:

What happens if I lose or damage an RTR Unlimited piece? 

Because we all know that the chances of me losing or damaging is high.

Your membership fee includes insurance for minor mishaps and general wear and tear.

Significant damage, lost pieces and theft are not covered. In those cases, you will be charged the price to purchase the piece using your members-only discount. In the event that the style is not available to purchase, the charge will be for the full retail price, plus applicable tax.

So it looks like you should be EXTRA careful with you RTR Unlimited pieces! I chose 2 handbags today and as I was checking out they told me that each bag has a dust bag in it and if I lose the dust bag an extra $35 will be billed to my account!

Let’s tour the SF Rent the Runway Flagship Store

A wall of dresses at the SF Rent the Runway Flagship Store

The purse wall at the SF Rent the Runway Flagship Store

The beauty bar at the The purse wall at the SF Rent the Runway Flagship Store

Grabbing a dress right before a night out?

Hit up the beauty bar exclusively featuring (my favorite) Dyson hair care technology and Juice Beauty skincare products to make getting ready on-the-go even easier!

Complimentary coffee bar with refreshments provided by Bluestone Lane at the SF Rent the Runway Flagship Store

Snag a complimentary cup of coffee with refreshments provided by Bluestone Lane and the SF Rent the Runway Flagship Store.

The lounge area of the SF Rent the Runway Flagship Store

Fire up your laptop and take advantage of the free WiFi and comfy lounge area while you shop.

The purse wall at the SF Rent the Runway Flagship Store

Ready to rock RTR Unlimited with me?

If the answer is yes (and I hope it is because this membership is WILD), use my code: RTRKAT for $50 off of your first two months of RTR Unlimited for a total discount of $100.

What I’m snagging with my RTR Unlimited membership


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